Privacy Policy

Last Updated: July 27, 2025

At Clothlo, your privacy matters to us. We are committed to handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit or make a purchase from our online store.

By using the Clothlo website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or subscribe to our mailing list, we may collect information such as:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Order and purchase information

• Payment and transaction details

• Information you provide when contacting customer support

• Marketing preferences

• Information you voluntarily submit through forms on our website

We may also automatically collect certain technical information when you browse our website, including your IP address, browser type, device information, approximate location, and information about how you interact with our website.

2. How We Use Your Information

We use the information we collect to operate and improve Clothlo and to provide you with a better shopping experience.

This may include using your information to:

• Process and fulfill your orders.

• Arrange shipping and delivery.

• Process payments and transactions.

• Send order confirmations and important updates.

• Respond to customer-service requests.

• Help prevent fraud, abuse, and unauthorized transactions.

• Improve our website, products, and services.

• Understand customer preferences and website usage.

• Send marketing communications where you have provided appropriate consent.

• Provide personalized content, offers, or recommendations where applicable.

• Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments made through our store may be processed by third-party payment providers.

Clothlo does not generally store your complete payment-card details on our own servers. Payment information is handled by the applicable payment provider according to its own privacy and security practices.

We recommend reviewing the privacy policy of your selected payment provider for more information about how payment information is handled.

4. Cookies and Similar Technologies

Clothlo may use cookies and similar technologies to help our website function properly and to understand how visitors interact with our store.

Cookies may help us:

• Remember your preferences.

• Keep items in your shopping cart.

• Improve website functionality.

• Understand website traffic and performance.

• Provide relevant content and marketing where applicable.

You can adjust cookie settings through your browser. Disabling certain cookies may affect some features of our website.

5. Sharing Your Information

We do not sell or rent your personal information simply for the purpose of selling your information to third parties.

We may share information with trusted service providers when necessary to operate our business, including providers involved in:

• Payment processing

• Shipping and delivery

• Website hosting and technology

• Customer support

• Email and marketing services

• Fraud prevention and security

• Analytics and website performance

These service providers receive only the information reasonably necessary to perform their services and may be subject to their own privacy obligations.

We may also disclose information when required to comply with applicable laws, legal processes, government requests, or to protect the rights, safety, and security of Clothlo, our customers, or others.

6. Marketing Communications

If you subscribe to our mailing list or otherwise provide appropriate consent, we may send you information about:

• New collections

• New arrivals

• Special offers

• Promotions

• Product updates

• Clothlo news and inspiration

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at:

support@clothlo.com

You may still receive essential transactional communications, such as order confirmations, shipping updates, and important account-related messages.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

For this reason, while we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Third-Party Services and Links

Our website may use third-party services and may contain links to external websites or platforms.

These third parties may have their own privacy policies and terms. Clothlo is not responsible for the privacy practices of websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

10. Children's Privacy

Clothlo's website is not intended to knowingly collect personal information from children who are not legally permitted to use online shopping services in their jurisdiction.

If you believe that a child has provided personal information to us without appropriate permission, please contact us at support@clothlo.com so that we can take appropriate action.

11. Your Privacy Choices

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain information.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing communications.

• Ask questions about how your information is collected and used.

To make a privacy-related request, contact:

support@clothlo.com

We may need to verify your identity before completing certain requests in order to protect your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically so you remain informed about how Clothlo handles personal information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us:

Clothlo

Email: support@clothlo.com

We value your trust and are committed to handling your information with care and responsibility.

Your Privacy. Our Responsibility.

At Clothlo, we believe that a great shopping experience is built on more than quality clothing. It is also built on trust, transparency, and respect for our customers.