Return & Refund Policy

Last Updated: July 27, 2025

At Clothlo, we want every order to be an experience you’re happy with. Each piece is carefully prepared and inspected before it leaves our hands. However, we understand that sometimes a return or exchange may be necessary.

This policy explains how returns, exchanges, and refunds are handled at Clothlo.

1. Returns & Exchanges

We accept eligible returns or exchanges within 7 days of delivery.

To be eligible, the item must:

• Be unused, unworn, and unwashed.

• Be in its original condition.

• Have all original tags and labels attached.

• Be free from perfume, makeup, stains, or any signs of use.

• Be returned with its original packaging, where applicable.

• Be accompanied by the original order details.

Items that do not meet these requirements may not be accepted.

2. Items Not Eligible for Return

The following items are generally non-returnable:

• Items marked Final Sale or Non-Returnable.

• Items that have been worn, washed, altered, or damaged after delivery.

• Items returned without original tags or labels.

• Personalized or customized products.

• Products that are damaged due to improper care or handling after delivery.

For hygiene and product-quality reasons, we reserve the right to refuse returns that do not meet our return conditions.

3. Damaged, Defective, or Incorrect Orders

We take great care when preparing every Clothlo order. If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please email:

support@clothlo.com

Include your:

• Order number

• Full name

• Description of the issue

• Clear photos of the product

• Photos or video of the packaging, if applicable

Our team will review your request and, where appropriate, arrange a replacement, exchange, or refund.

4. How to Request a Return

To start a return, email us at:

support@clothlo.com

Please use the subject line:

Return Request – Order #[Your Order Number]

In your email, include:

Name:
Order Number:
Product Name:
Reason for Return:
Photos: If applicable

Please wait for confirmation and return instructions from our team before sending anything back.

Returns sent without prior approval may not be accepted.

5. Return Shipping

For returns due to a change of mind, incorrect size selection, or other reasons not caused by Clothlo, return shipping costs are the customer's responsibility.

If the item received is defective, damaged, or incorrect due to an error on our part, Clothlo will work with you to arrange an appropriate solution.

Original shipping charges are generally non-refundable, unless the return is the result of an error or issue attributable to Clothlo.

6. Exchanges

We are happy to assist with exchanges for eligible products, subject to availability.

If you need a different size or eligible alternative, contact us at support@clothlo.com within 7 days of receiving your order.

If the requested replacement is unavailable, we may offer an alternative solution or refund.

7. Refunds

Once your returned item reaches us, it will be inspected to make sure it meets our return requirements.

After approval, your refund will be processed through the applicable payment method.

Please allow 5–7 business days after approval for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.

We will notify you by email once your refund has been processed.

8. Sale & Promotional Items

Products purchased during special promotions, discounts, clearance sales, or marked as Final Sale may have different return conditions.

If an item is specifically marked as non-returnable at the time of purchase, it cannot be returned or exchanged except where required by applicable law or where the item arrives defective or incorrect.

9. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at:

support@clothlo.com

We will try our best to accommodate cancellation requests before your order has been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible and our standard return policy will apply.

10. Product Care

To keep your Clothlo pieces looking their best, always follow the care instructions provided with the product.

Clothlo cannot accept responsibility for damage caused by improper washing, drying, ironing, storage, alterations, or general misuse after delivery.

11. Return Inspection

Every returned item is inspected before a return, exchange, or refund is approved.

If an item does not meet the conditions outlined in this policy, we may decline the return or apply an appropriate deduction where permitted.

We will communicate with you if there is an issue with your returned item.

12. Contact Clothlo

Have a question about your order or return?

Our support team is here to help.

Email: support@clothlo.com

When contacting us, please include your order number so we can assist you as quickly as possible.

Our Commitment to You

At Clothlo, we believe trust is built through quality, transparency, and genuine care.

From the moment you place your order to the moment your Clothlo piece becomes part of your wardrobe, we want you to feel confident in your purchase.

Thank you for choosing Clothlo.

Made with Care. Designed for You.