Terms of Service

Last Updated: July 27, 2025

Welcome to Clothlo.

These Terms of Service govern your use of the Clothlo website and your purchase of products from our online store. By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms.

Please read them carefully before using our website.

1. About Clothlo

Clothlo is an online clothing store offering thoughtfully designed and manufactured fashion products.

Throughout these Terms, the words “Clothlo,” “we,” “us,” and “our” refer to Clothlo. The words “you” and “your” refer to the person accessing our website or purchasing our products.

2. Using Our Website

You agree to use the Clothlo website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the security or operation of the website.

• Copy, reproduce, or misuse our content without permission.

• Use our website to distribute harmful, misleading, or malicious material.

• Place orders using false or misleading information.

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

3. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, colours, sizes, prices, and other information displayed on our website are accurate and up to date.

However, colours may appear slightly different depending on your device, screen settings, lighting, and other factors.

Minor variations in fabric, texture, colour, stitching, or finishing may occur and do not necessarily indicate a defect, particularly where the product involves individual craftsmanship or natural fabric characteristics.

4. Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing, product descriptions, or other information if an error occurs.

If an obvious pricing or product information error affects an order, we may contact you before processing the order and provide you with the option to confirm the order at the correct price or cancel it.

5. Orders

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. This confirmation does not necessarily mean that your order has been accepted or dispatched.

We reserve the right to refuse, cancel, or limit an order where necessary, including in circumstances involving:

• Product availability.

• Pricing or listing errors.

• Suspected fraudulent activity.

• Incorrect customer information.

• Unusual or excessive ordering activity.

• Other legitimate business or legal reasons.

If we cancel an order after payment has been received, any applicable refund will be processed according to our Refund Policy.

6. Product Availability

We make every effort to keep our product availability information accurate.

However, products may occasionally become unavailable due to inventory changes or unexpected circumstances.

If an item in your order becomes unavailable, we may contact you regarding a suitable alternative or refund the unavailable item.

7. Payments

Orders must be paid using an available payment method offered at checkout.

By providing payment information, you confirm that you are authorized to use the selected payment method.

Payment transactions may be processed by third-party payment providers. Their own terms and policies may also apply.

8. Shipping & Delivery

We aim to process and dispatch orders within the timeframe communicated on our website or during checkout.

Delivery times may vary depending on destination, shipping provider, weather, holidays, operational delays, or other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's procedures and estimated timelines.

Please ensure that your shipping information is accurate before completing your order.

Clothlo is not responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer.

9. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

If you have questions about a return or exchange, contact us at:

support@clothlo.com

10. Damaged or Incorrect Products

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.

We may request photographs, videos, order details, or other information to help us investigate the issue.

Where appropriate, Clothlo may offer a replacement, exchange, refund, or another suitable resolution in accordance with our policies and applicable law.

11. Intellectual Property

All content on the Clothlo website, including but not limited to:

• Brand name and logo

• Product photography

• Text and descriptions

• Graphics

• Website design

• Videos

• Illustrations

• Marketing materials

• Original creative content

is owned by or licensed to Clothlo and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission.

12. User-Submitted Content

If you submit reviews, photographs, comments, testimonials, or other content to Clothlo, you agree that you have the right to submit that content.

By submitting content, you grant Clothlo permission to use, reproduce, display, and publish it for legitimate business and marketing purposes, subject to applicable law.

You should not submit content that is unlawful, misleading, abusive, defamatory, or infringes another person's rights.

13. Third-Party Services

Our website may use third-party applications and services to provide functions such as payments, analytics, shipping, marketing, customer support, and other website features.

Your use of these services may be subject to the third party's own terms and privacy policies.

Clothlo is not responsible for services or websites that are operated independently by third parties.

14. Limitation of Liability

To the extent permitted by applicable law, Clothlo will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Force Majeure

Clothlo will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, government actions, transportation disruptions, internet or technology failures, labour disputes, pandemics, supply-chain disruptions, or other extraordinary circumstances.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.

The updated version will be posted on this page with a revised Last Updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms shall be interpreted and governed by the applicable laws of the jurisdiction in which Clothlo operates, subject to any mandatory consumer-protection rights that apply to you.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

Clothlo

Email: support@clothlo.com

We are committed to providing our customers with a transparent, reliable, and enjoyable shopping experience.

Thank You for Choosing Clothlo

We appreciate your trust in our brand.

Clothlo — Designed with Purpose. Manufactured with Care. Made for You.