Shipping policy
Shipping Policy
Last Updated: JULY 27, 2025
At Clothlo, we understand that receiving your order is just as important as placing it. We work carefully to prepare, inspect, package, and dispatch every order so that your Clothlo pieces reach you safely and in excellent condition.
This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Order Processing
Once your order has been successfully placed and payment has been confirmed, our team begins preparing it for dispatch.
Orders are generally processed within 1–3 business days.
Processing time may take longer during:
-
New collection launches
-
Sales and promotional periods
-
Public holidays
-
High-volume shopping periods
-
Unexpected operational circumstances
If there is a significant delay with your order, we will make reasonable efforts to keep you informed.
2. Delivery Time
After your order has been dispatched, delivery times depend on your location and the shipping service used.
Estimated Delivery
Within Pakistan: 3–7 business days
Delivery estimates are approximate and may vary depending on your city, courier service, weather, public holidays, and other circumstances outside our control.
The estimated delivery period begins after your order has been processed and dispatched.
3. Shipping Charges
Shipping charges are calculated according to the applicable delivery method and destination.
The shipping cost, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Clothlo may offer:
-
Free shipping promotions
-
Discounted delivery
-
Minimum-order free shipping
-
Special shipping offers
Promotional shipping offers may have specific terms and conditions.
4. Order Tracking
When tracking is available for your order, we will provide tracking information after the package has been dispatched.
You can use the provided tracking details to monitor the progress of your shipment.
Please allow some time for tracking information to become active after dispatch.
5. Delivery Address
Please carefully check your shipping address, phone number, and other delivery information before completing your order.
Clothlo is not responsible for delivery problems caused by:
-
Incorrect addresses
-
Incomplete addresses
-
Incorrect phone numbers
-
Missing apartment or house information
-
Failure to respond to courier communications
-
Refusal or repeated failure to receive the package
If you notice an error in your shipping information after placing an order, contact us immediately at:
We will do our best to help, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
6. Failed Delivery
If a courier attempts delivery but is unable to complete it, the package may be returned to the sender or held by the courier depending on the courier's procedures.
If your package is returned to Clothlo because of an incorrect address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply if you request the order to be sent again.
7. Delayed Deliveries
While we work with delivery partners to provide reliable service, some delays may occur due to circumstances beyond our control.
These may include:
-
Severe weather
-
Public holidays
-
Courier delays
-
High shipping volumes
-
Road or transportation disruptions
-
Government restrictions
-
Unexpected operational issues
-
Incorrect or incomplete delivery information
We appreciate your patience in such circumstances.
8. Damaged Packages
Please inspect your package when it arrives.
If the outer packaging appears significantly damaged, please document the condition with photographs or video where possible.
If the product inside is damaged, defective, or incorrect, contact us at support@clothlo.com as soon as possible with your order number and clear photographs of the issue.
Our team will review the situation and help you with the appropriate next steps.
9. Missing or Lost Orders
If your order appears to be delayed or marked as delivered but you have not received it, please contact us at:
We may request your order number and tracking information so that we can investigate the shipment with the relevant delivery provider.
Please note that delivery investigations may take some time depending on the courier.
10. International Shipping
At this time, [Clothlo offers / does not currently offer] international shipping.
If international shipping becomes available, delivery times, shipping charges, customs duties, taxes, and other applicable fees will be communicated at checkout or through the relevant shipping information.
Any customs duties or import taxes applicable to an international shipment may be the responsibility of the customer unless otherwise stated.
11. Delivery Estimates Are Not Guaranteed
All delivery times shown on our website are estimates rather than guaranteed delivery dates.
Once an order has been dispatched, delivery is handled by the selected courier or shipping provider.
Clothlo will make reasonable efforts to assist with delivery issues but cannot guarantee a specific delivery date.
12. Contact Us
If you have questions about your shipment, delivery, or order status, please contact our support team.
Clothlo Customer Support
Email: support@clothlo.com
When contacting us, please include your order number so we can assist you more quickly.
Our Shipping Promise
At Clothlo, we believe your experience shouldn't end when you click “Place Order.”
We carefully prepare every order with the same attention to detail that goes into creating our products.
From our hands to your wardrobe, we want every Clothlo order to arrive with care.
